Frequently Asked Questions
Everything you need to know about your VOGRACE order
What is the average shipping time for orders?
Standard shipping typically takes 7-15 business days depending on your location, while express shipping options are available for delivery within 3-5 business days.
Can I track my package once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for fashion items?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
Which payment methods do you support?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
VOGRACE is committed to ethical fashion; we prioritize high-quality, durable materials and work closely with suppliers who adhere to fair labor practices and environmental standards.